Frustration!

Today I tried to do some marking of some text. I set the speed for 250mm/s and yet it still moved very slowly. I set the current to 3.1 and it did cut through some cereal paclet well bit I was expecting a better result in terms of speed.
The software is produced by www.jclingke.com but there is no help etc on their website and they have not responded to my emails!
I have looked at videos on Youtube and I have seen the laser moving rapidly when marking but my machine just moves very slowly.
I have looked in the settings screens and there is nothing obvious. I am determined to get this sorted but so far it is very frustrating!

More cutting

So tday I went to my workshop and started cutting. I cut a square from 5.5mm plywood. I was cutting at 15mm/s and 12.5mA of current. The plywood was thicker than I thought but it cut through OK.Next I changed for 4mm thick plywood and tried to cut out my wife's name. The first thing I noticed was that the text was rotated through 90 degrees. I was cutting at 20mm/s and 12.5mA and it did not cut thru. I tried a few more times at 14.2 and 15.1mA but did not cut through. Also the kerf was wide and I think I need to install the air assist before I try again.
So I am going to try the air assist and then try marking by engraving an image to see what happens.
An interesting aside: when I installed th extraction fan, the cable was too short to reach the socket so I decided to replace with a longer cable. To my surprise the mains cable was attched to the motor by simply twisting the wires together and pushing a looses sleeve over them!!! All this at 240V!! I replaced the cable with a longer one and used cable connectors to join the wires.

Making Progress

Happy New Year to everyone. I have ut a piece of plywood ready to cut on the laser cutter. I have also ordered an aquarium pump to use as air assist on the laser cutter. So I am waiting for the pump to arrive and to fit it before I do any serious cutting.
I have designed my wife's name in welded letters and I want to cut that next and then cut a piece and a matching hole and see if they are an exact fit.